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"This is the best place to buy alarm equipment on the Internet. They are knowledgeable and helpful if you run into problems." C.W. New Jersey
At A&E Home Security, technical support and customer service are not just catch phrases they're a promise and a reality. We pride ourselves in helping our customers select the most appropriate components for their security system and continue to provide customer service and technical support well beyond the purchase. Our goal is to help you design the right security configuration for your home or business, and to provide the advice and guidance you need to complete the installation. We are available to you by phone toll-free (yes, you get a live person!), by fax (for sending house plans) and by email. Technical support and customer service are our hallmark - and you can count on it.
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We provide four levels of technical support:
Level 1 All of the major security components sold by A&E Home Security Company come complete with installation and/or programming instructions. These instructions are mailed with your order and are included on the site in the form of PDFs which you can view before you purchase.
Level 2 Free of charge, we also provide an excellent manual by Sentrol Corporation called "Application Notes." This documents provides a wealth of information and illustrations on installing security components. View the Application Notes in pdf format now.
Level 3 With any purchase, we provide access to our proprietary Knowledge Base that contains wiring and installation tips, as well as step-by-step programming instructions.
Level 4 Live Technical Support
-- Free technical support is provided when you subscribe to our monitoring service -- see the "Alarm Monitoring" tab.
-- For non-monitoring customer, technical support is provided free for the products sold to our customers.
A&E HOME SECURITY COMPANY
P.O. Box 12294 Silver Spring, MD 20908
Phone: (800) 889-4471 or (301) 598-0615 Fax: (301) 598-5805